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Privacy Policy

Last updated: January 2025

1. Introduction

Grid SensAI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Grid SensAI is an AI-powered platform for exploring and analysing UK electricity network data. By using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create an account through our authentication provider (Clerk), we collect:

  • Email address
  • Name (if provided)
  • Profile information from social login providers (if applicable)

2.2 Usage Data

We collect information about how you interact with our service:

  • Chat conversations and queries you submit
  • Filters, artifacts, and results you generate
  • Timestamps of your interactions

2.3 Technical Data

We automatically collect certain technical information:

  • Browser type and version
  • Device information
  • IP address (for error monitoring via Sentry)
  • Page views and session data (via Visitors.now)

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our service
  • Process your queries and generate results
  • Associate your chat threads and data with your account
  • Communicate with you about service updates
  • Ensure security and prevent abuse
  • Comply with legal obligations

4. Third-Party Services

We use the following third-party services to operate Grid SensAI:

Clerk (Authentication)

Handles user authentication and account management. See Clerk's Privacy Policy

Convex (Database & Backend)

Stores your chat threads, queries, and application data. See Convex's Privacy Policy

OpenRouter / Google Gemini (AI Processing)

Processes your queries to generate responses. Your queries are sent to AI models for processing. See OpenRouter's Privacy Policy

Mapbox (Maps)

Renders interactive maps for data visualisation. See Mapbox's Privacy Policy

Sentry (Error Monitoring)

Monitors application errors and performance. Sentry may collect technical information including IP address, device type, browser type, operating system, and error details. We use Sentry's data scrubbing tools to minimise personal data sent to the service. See Sentry's Privacy Policy

Visitors.now (Analytics)

Provides privacy-first, cookieless web analytics. Visitors.now collects anonymised usage data such as page views, sessions, and referrer information to help us understand how visitors use our service. See Visitors.now Documentation

5. Data Retention

We retain your data for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time (see Section 7).

Beta Notice: During the beta period, data may be lost during system updates or schema changes. We recommend treating saved threads as temporary exploratory work rather than permanent records.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Secure authentication through Clerk
  • Encrypted data transmission (HTTPS)
  • Access controls ensuring you can only access your own data
  • Thread ownership verification on all backend operations

7. Your Rights

You have the following rights regarding your data:

  • Access: View your conversations and artifacts within the application
  • Export: Download query results as JSON or CSV at any time
  • Deletion: Delete your account and all associated data through your account settings
  • Correction: Update your profile information through Clerk's account management

To exercise these rights or for any privacy-related questions, contact us at the email address provided below.

8. Cookies

We use essential cookies required for authentication and service functionality. These cookies are necessary for the service to operate and cannot be disabled.

Our analytics provider, Visitors.now, uses cookieless tracking technology that does not require cookies to function. This means no cookie consent banner is required for analytics purposes.

9. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: contact@gridsensai.com

LinkedIn: Sai Amith Chillamcherla

Grid SensAI

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